Privacy Policy
Applicable Jurisdiction: Republic of India

Luxzeria (“Company,” “we,” “our,” or “us”) respects the privacy of its users (“you,” “your”) and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, store, and disclose your personal information when you access or use our website: www.luxzeria.com (“Website”).

By visiting the Website, you agree to the terms of this Privacy Policy, in compliance with applicable laws of India, including but not limited to the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

1. Information We Collect

a. Personal Information

We may collect the following personal data:

• Full name
• Email address
• Phone number
• Shipping/billing address
• IP address
• Transactional and payment-related data
• Any other information voluntarily provided during registration, checkout, or customer support

b. Non-Personal Information

• Browser type and version
• Device information
• Operating system
• Usage data and analytics
• Cookies and tracking pixels

2. Legal Basis for Processing

We collect and process personal information based on:

• Your consent

   

• Need to fulfill contractual obligations

   

• Legal compliance

   

• Our legitimate interests (e.g., fraud prevention, improving user experience)

3. Use of Your Information

Your data may be used to:

• Fulfill orders and process transactions
• Communicate regarding order status and support queries
• Send promotional content (only with consent)
• Improve Website functionality and customer service
• Prevent fraudulent activities or security issues

4. Cookies & Tracking

Luxzeria uses cookies and similar technologies to:

• Remember user preferences
• Track Website usage patterns
• Support marketing efforts

Users can disable cookies via browser settings. However, some site features may not function properly as a result.

5. Disclosure of Information

We may share your information:

• With trusted third parties (e.g., logistics partners, payment processors)
• To comply with legal obligations
• To prevent fraud or misuse
• During corporate restructuring events
• With your explicit consent in other cases

6. Data Retention

Your data is retained:

• As long as necessary to fulfill the purpose it was collected for
• In accordance with legal, accounting, and regulatory requirements

7. Your Rights

Under Indian law, you have the right to:

• Access and update your personal data
• Withdraw consent where processing is based on consent
• Request deletion of your data (where applicable)
• Opt-out of marketing communications

To exercise these rights, contact contact@luxzeria.com.

8. Children’s Privacy

We do not knowingly collect data from children under the age of 13. If such data is found, it will be deleted immediately.

9. Security Measures

We follow reasonable and industry-standard practices to secure your data. However, no system is completely immune from breaches.

10. Policy Updates

This Privacy Policy may be revised periodically. Updated versions will be posted on this page, and continued use of the Website constitutes acceptance.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are as follows:

Mr. Piyush Chaudhari

Senior Manager – Luxzeria

 📧 piyush@luxzeria.com

 📞 +91-72767 60520

 📍 1314, 13th Floor, Opal Square IT Park,
 Wagle Estate, Padwal Nagar, Thane West,
 Maharashtra (W) 400604

For general queries, reach out to us at hello@luxzeria.com